(Fort Leonard Wood)–Fort Leonard Wood’s housing partner, Balfour Beatty Communities, recently began using a new e-mail-based survey to better gauge resident satisfaction with their homes and neighborhoods. The survey–called SatisFacts–is sent to on-post housing residents after move in, move out, when a work order is completed, and annually. Resident satisfaction is calculated as either exceptional for a score of 4.5 to 5, superior from 4 to 4.49, or average from 3.5 to 3.98. Any score below average is a red flag for action. Residents who may have deleted their survey by accident can request another survey by emailing [email protected].